Your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order. The item must be:

• Unused and in its original packaging

• Free from damage or installation marks

• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

• Clearance items or sale products

• Used or installed lighting products

• Customized or special order items

3. Return Process
To initiate a return, contact our support team at support@cannonlightings.com or via WhatsApp. Once approved, we will schedule a pickup (for Kuwait residents) or advise on return shipping for international customers.

4. Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 7 business days.

5. Exchanges
We offer product exchanges for defective or incorrect items. Please notify us within 48 hours of delivery.

6. Damaged Items
If your item arrives damaged, contact us immediately with photos. We’ll arrange a replacement or refund promptly.